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Terms of Sale - Refund Policy

KLS Locker Hardware
Terms Of Sale

KLS Locker Hardware/LockerHardware.com is pleased to accept any
major credit card, PayPal, and Amazon Pay as forms of payment. Alternatively, we
will accept a corporate or institutional check in advance of shipping.
Due to the high volume of sales that we do in small parts orders, we
regret that we are not able to extend credit or offer open accounts
for locker parts orders.

If you are purchasing for a business, educational institution, or
government agency, we are happy to provide an itemized receipt for
your reimbursement purposes for payments made on your business
or personal credit card.

Please note that for exceptionally large locker parts shipments, we
may ask for freight charges above the calculated amount if the
shipment warrants. This particularly applies to shipments to Alaska
and Hawaii when orders are not able to be shipped via U.S. Postal
Service. In these cases, we will contact you for approval prior to
processing your order.

KLS Locker Hardware
Sales Tax Information

Sales tax is collected for shipments to Michigan addresses only.
You may be required to pay the sales tax on your purchase directly
to your state.

KLS Locker Hardware
For Our Canadian Friends

We appreciate the business of our Canadian neighbors. Since the
PayPal system is not able to accurately calculate shipping rates for
Canada, we will invoice you separately for shipping charges once your
order has been placed. Because we value your business and the
Canadian market, if you decide not to accept the charges on the
shipping invoice, we will fully refund your purchase price. Also, please
be aware that prior to placing your order you may request a shipping
quote via our contact page.

Also, please note that import duties or any provincial or federal taxes
are not included and will be your responsibility. Delivery may not be
available in some parts of Canada.

KLS Locker Hardware
Return Policy

If for any reason you are not satisfied with your purchase of locker
parts, we will refund the full purchase price for items shipped from
stock that are returned to us prepaid within 30 days of purchase.
Shipping fees are non-refundable. No returns accepted for complete
lockers or locker sheet metal parts. Special ordered items may
require a 25% restocking fee. Orders returned between 31 days and
90 days will be accepted subject to a 25% restocking charge. No
returns are accepted after 90 days. All returns require prior
authorization. Simply write to us at service@lockerhardware.com to
request authorization for a return.

Defective merchandise returned within 30 days will be replaced or
refunded fully (including applicable shipping fees) at your option.
Shortages must be claimed within 10 days of receipt of order.

Your satisfaction is our top priority. If you have a problem with a
product or transaction, just let us know and we will work with you to
resolve the issue. Please call us at 800-377-1218. We will make
every effort to respond to all customer service inquiries by the next
business day.